At The Divine Threads By Sanyam, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 15 days from the date of delivery to initiate a return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized items
- Items on sale or purchased with a discount
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [Your Contact Email] with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Shipping: Pack the item securely and include all original packaging and tags. You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Email].
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There is often some processing time before a refund is posted.
- Bank: Contact your bank. There is often processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
